If a buyer requests a refund, and you have not begun work you should…

  1. start work and invoice them later
  2. offer to do something else for them
  3. offer a refund
  4. ignore the buyer

 

 

Give a full refund: You’ll give the customer a complete refund and they’ll keep the object. This may or may not include the original shipping rate, depending on your return policy. For low-value pieces, this is a good choice. You have 30 days from the real or latest expected delivery date to open a request under the eBay Money Back Guarantee if you did not receive the item or if it is not as defined. Yes, the seller has the right to refuse, but if you ask eBay to intervene and eBay deems your case to be valid, the seller is obliged to accept the return.

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